"An examination of the determinants of service quality in the Chinese ..."

Jun Zhuo et al. (2013)

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DOI: 10.1007/S12525-013-0133-7

access: closed

type: Journal Article

metadata version: 2020-03-13

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Jun Zhuo, June Wei, Lai C. Liu, Kai S. Koong, Shengtao Miao:
An examination of the determinants of service quality in the Chinese express industry. Electron. Mark. 23(2): 163-172 (2013)

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