"Concrete or abstract: How chatbot response styles influence customer ..."

Yimin Zhu, Jiemin Zhang, Jiaming Liang (2023)

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DOI: 10.1016/J.ELERAP.2023.101317

access: closed

type: Journal Article

metadata version: 2024-10-06

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Yimin Zhu, Jiemin Zhang, Jiaming Liang:
Concrete or abstract: How chatbot response styles influence customer satisfaction. Electron. Commer. Res. Appl. 62: 101317 (2023)

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