"How does apology matter? Responding to negative customer reviews on ..."

He Wan et al. (2023)

> Home

Details and statistics

DOI: 10.1016/J.ELERAP.2023.101291

access: closed

type: Journal Article

metadata version: 2024-10-06

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/ecra/WanMYXW23
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/ecra/WanMYXW23
He Wan, Maggie Qiuzhu Mei, Jie Yan, Jie Xiong, Le Wang:
How does apology matter? Responding to negative customer reviews on online-to-offline platforms. Electron. Commer. Res. Appl. 61: 101291 (2023)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.