"Redress procedures expected by consumers during a business-to-consumer ..."

Chin Eang Ong, David Teh (2016)

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DOI: 10.1016/J.ELERAP.2016.04.006

access: closed

type: Journal Article

metadata version: 2020-02-22

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Chin Eang Ong, David Teh:
Redress procedures expected by consumers during a business-to-consumer e-commerce dispute. Electron. Commer. Res. Appl. 17: 150-160 (2016)

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