"Is cute AI more forgivable? The impact of informal language styles and ..."

Qian Hu, Zhao Pan (2024)

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DOI: 10.1016/J.ELERAP.2024.101398

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type: Journal Article

metadata version: 2024-08-05

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Qian Hu, Zhao Pan:
Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery. Electron. Commer. Res. Appl. 65: 101398 (2024)

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