"An empirical analysis of consumer-unfriendly E-commerce terms of service ..."

Aindrila Chakraborty, Ramesh Shankar, James R. Marsden (2022)

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DOI: 10.1016/J.ELERAP.2022.101151

access: closed

type: Journal Article

metadata version: 2022-06-28

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Aindrila Chakraborty, Ramesh Shankar, James R. Marsden:
An empirical analysis of consumer-unfriendly E-commerce terms of service agreements: Implications for customer satisfaction and business survival. Electron. Commer. Res. Appl. 53: 101151 (2022)

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