"Measuring e-service quality and its importance to customer satisfaction ..."

Ronggang Zhou et al. (2019)

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DOI: 10.1007/S10660-018-9301-3

access: closed

type: Journal Article

metadata version: 2020-03-13

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  - https://dblp.org/rec/journals/ecr/ZhouWSZZG19
Ronggang Zhou, Xiaorui Wang, Yuhan Shi, Renqian Zhang, Leyuan Zhang, Haiyan Guo:
Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting. Electron. Commer. Res. 19(3): 477-499 (2019)

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