"What are customers commenting on, and how is their satisfaction affected? ..."

Xun Xu (2021)

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DOI: 10.1016/J.DSS.2020.113467

access: closed

type: Journal Article

metadata version: 2024-01-11

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Xun Xu:
What are customers commenting on, and how is their satisfaction affected? Examining online reviews in the on-demand food service context. Decis. Support Syst. 142: 113467 (2021)

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