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"The growth of service and the service of growth: Using system dynamics to ..."
Erik Reimer Larsen, Ann van Ackere, Kim Warren (1997)
- Erik Reimer Larsen, Ann van Ackere, Kim Warren:
The growth of service and the service of growth: Using system dynamics to understand service quality and capital allocation. Decis. Support Syst. 19(4): 271-287 (1997)
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