"A text analytics approach for online retailing service improvement: ..."

Noor Farizah Ibrahim, Xiaojun Wang (2019)

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DOI: 10.1016/J.DSS.2019.03.002

access: closed

type: Journal Article

metadata version: 2020-06-18

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Noor Farizah Ibrahim, Xiaojun Wang:
A text analytics approach for online retailing service improvement: Evidence from Twitter. Decis. Support Syst. 121: 37-50 (2019)

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