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"Business social media analytics: Characterization and conceptual framework."
Clyde W. Holsapple, Shih-Hui Hsiao, Ramakrishnan Pakath (2018)
- Clyde W. Holsapple, Shih-Hui Hsiao, Ramakrishnan Pakath:
Business social media analytics: Characterization and conceptual framework. Decis. Support Syst. 110: 32-45 (2018)
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