"Measuring service quality based on customer emotion: An explainable AI ..."

Yiting Guo et al. (2024)

> Home

Details and statistics

DOI: 10.1016/J.DSS.2023.114051

access: closed

type: Journal Article

metadata version: 2024-12-16

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/dss/GuoLLX24
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/dss/GuoLLX24
Yiting Guo, Yilin Li, De Liu, Sean Xin Xu:
Measuring service quality based on customer emotion: An explainable AI approach. Decis. Support Syst. 176: 114051 (2024)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.