"Knowledge management-centric help desk: specification and performance ..."

Luz Minerva González, Ronald E. Giachetti, Guillermo Ramirez (2005)

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DOI: 10.1016/J.DSS.2004.04.013

access: closed

type: Journal Article

metadata version: 2020-02-20

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Luz Minerva González, Ronald E. Giachetti, Guillermo Ramirez:
Knowledge management-centric help desk: specification and performance evaluation. Decis. Support Syst. 40(2): 389-405 (2005)

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