"Improving customer complaint management by automatic email classification ..."

Kristof Coussement, Dirk Van den Poel (2008)

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DOI: 10.1016/J.DSS.2007.10.010

access: closed

type: Journal Article

metadata version: 2020-06-15

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Kristof Coussement, Dirk Van den Poel:
Improving customer complaint management by automatic email classification using linguistic style features as predictors. Decis. Support Syst. 44(4): 870-882 (2008)

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