"The effects of response strategies and severity of failure on consumer ..."

Hsin Hsin Chang et al. (2015)

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DOI: 10.1016/J.DSS.2015.01.007

access: closed

type: Journal Article

metadata version: 2020-02-20

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  - https://dblp.org/rec/journals/dss/ChangTWWC15
Hsin Hsin Chang, Yao-Chuan Tsai, Kit Hong Wong, Jian Wei Wang, Fang Ju Cho:
The effects of response strategies and severity of failure on consumer attribution with regard to negative word-of-mouth. Decis. Support Syst. 71: 48-61 (2015)

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