"Facebook Hospital Reviews: Automated Service Quality Detection and ..."

Nohel Zaman et al. (2021)

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DOI: 10.1111/DECI.12479

access: closed

type: Journal Article

metadata version: 2022-01-21

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Nohel Zaman, David M. Goldberg, Alan S. Abrahams, Richard A. Essig:
Facebook Hospital Reviews: Automated Service Quality Detection and Relationships with Patient Satisfaction. Decis. Sci. 52(6): 1403-1431 (2021)

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