"Modeling the Effects of a Service Guarantee on Perceived Service Quality ..."

Chee-Chuong Sum et al. (2002)

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DOI: 10.1111/J.1540-5915.2002.TB01648.X

access: closed

type: Journal Article

metadata version: 2020-03-13

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Chee-Chuong Sum, Yang-Sang Lee, Julie M. Hays, Arthur V. Hill:
Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE). Decis. Sci. 33(3): 347-384 (2002)

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