"Managing Internet Product Returns: A Focus on Effective Service Operations."

Diane A. Mollenkopf et al. (2007)

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DOI: 10.1111/J.1540-5915.2007.00157.X

access: closed

type: Journal Article

metadata version: 2020-10-15

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Diane A. Mollenkopf, Elliot Rabinovich, Timothy M. Laseter, Kenneth K. Boyer:
Managing Internet Product Returns: A Focus on Effective Service Operations. Decis. Sci. 38(2): 215-250 (2007)

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