"Encounter Satisfaction in E-tailing: Are the Relationships of Order ..."

Xenophon Koufteros et al. (2014)

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DOI: 10.1111/DECI.12056

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type: Journal Article

metadata version: 2020-03-13

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Xenophon Koufteros, Cornelia Dröge, Gregory R. Heim, Nelson Massad, Shawnee K. Vickery:
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction? Decis. Sci. 45(1): 5-48 (2014)

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