"The FAIRSERV Model: Consumer Reactions to Services Based on a ..."

Christopher L. Carr (2007)

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DOI: 10.1111/J.1540-5915.2007.00150.X

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type: Journal Article

metadata version: 2020-03-13

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Christopher L. Carr:
The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness. Decis. Sci. 38(1): 107-130 (2007)

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