"A Design Theory Approach to Building Strategic Network-Based Customer ..."

M. Kathryn Brohman et al. (2009)

> Home

Details and statistics

DOI: 10.1111/J.1540-5915.2009.00242.X

access: closed

type: Journal Article

metadata version: 2022-10-02

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/dsj/BrohmanPMZPW09
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/dsj/BrohmanPMZPW09
M. Kathryn Brohman, Gabriele Piccoli, Patrick Martin, Farhana H. Zulkernine, A. Parasuraman, Richard T. Watson:
A Design Theory Approach to Building Strategic Network-Based Customer Service Systems. Decis. Sci. 40(3): 403-430 (2009)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.