"An assessment of information systems service quality using SERVQUAL+."

Narasimhaiah Gorla (2011)

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DOI: 10.1145/2038056.2038060

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type: Journal Article

metadata version: 2020-05-20

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Narasimhaiah Gorla:
An assessment of information systems service quality using SERVQUAL+. Data Base 42(3): 46-70 (2011)

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