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"Information technology service management models applied to medium and ..."
Karin Ana Melendez Llave, Abraham Dávila, Marcelo Schneck de Paula Pessôa (2016)
- Karin Ana Melendez Llave, Abraham Dávila, Marcelo Schneck de Paula Pessôa:
Information technology service management models applied to medium and small organizations: A systematic literature review. Comput. Stand. Interfaces 47: 120-127 (2016)
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