"Changes in Reference Question Complexity Following the Implementation of a ..."

Krisellen Maloney, Jan H. Kemp (2015)

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DOI: 10.5860/CRL.76.7.959

access: open

type: Journal Article

metadata version: 2020-06-25

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Krisellen Maloney, Jan H. Kemp:
Changes in Reference Question Complexity Following the Implementation of a Proactive Chat System: Implications for Practice. Coll. Res. Libr. 76(7): 959-974 (2015)

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