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"Improving Customer Experience in Call Centers with Intelligent ..."
Stylianos Filippou et al. (2023)
- Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou:
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing. CoRR abs/2305.08594 (2023)
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