"Predicting Client Satisfaction through (E-Mail) Network Analysis: The ..."

Dirk Brunnberg, Peter A. Gloor, Gianni Giacomelli (2013)

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DOI: —

access: open

type: Informal or Other Publication

metadata version: 2018-08-13

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  dblp key:
  - journals/corr/BrunbergGG13
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  - https://dblp.org/rec/journals/corr/BrunbergGG13
Dirk Brunnberg, Peter A. Gloor, Gianni Giacomelli:
Predicting Client Satisfaction through (E-Mail) Network Analysis: The Communication Score Card. CoRR abs/1308.1164 (2013)

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