"QBD approximations of a call center queueing model with general patience ..."

Ken'ichi Kawanishi (2008)

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DOI: 10.1016/J.COR.2006.12.002

access: closed

type: Journal Article

metadata version: 2020-02-18

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Ken'ichi Kawanishi:
QBD approximations of a call center queueing model with general patience distribution. Comput. Oper. Res. 35(8): 2463-2481 (2008)

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