"Complex Service Process Optimization Based on Service Touchpoint ..."

Zhonghang Bai et al. (2021)

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DOI: 10.1155/2021/7431369

access: open

type: Journal Article

metadata version: 2023-08-06

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Zhonghang Bai, Chang Liu, Huihui Sun, Man Ding:
Complex Service Process Optimization Based on Service Touchpoint Association and the Design Structure Matrix. Complex. 2021: 7431369:1-7431369:19 (2021)

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