"Business process management heuristics in IT service management: a case ..."

Rúben Pereira et al. (2021)

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DOI: 10.1007/S10588-021-09331-2

access: closed

type: Journal Article

metadata version: 2021-10-14

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Rúben Pereira, José Braga de Vasconcelos, Álvaro Rocha, Isaias Scalabrin Bianchi:
Business process management heuristics in IT service management: a case study for incident management. Comput. Math. Organ. Theory 27(3): 264-301 (2021)

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