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"Emotion and sentiment analysis for intelligent customer service ..."
Duan Chen et al. (2024)
- Duan Chen, Zhengwei Huang, Yiting Tan, Jintao Min, Ribesh Khanal:
Emotion and sentiment analysis for intelligent customer service conversation using a multi-task ensemble framework. Clust. Comput. 27(2): 2099-2115 (2024)
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