"An empirical study on how webcare mitigates complainants' failure ..."

Wolfgang J. Weitzl, Clemens Hutzinger, Sabine A. Einwiller (2018)

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DOI: 10.1016/J.CHB.2018.07.012

access: closed

type: Journal Article

metadata version: 2020-07-15

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Wolfgang J. Weitzl, Clemens Hutzinger, Sabine A. Einwiller:
An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth. Comput. Hum. Behav. 89: 316-327 (2018)

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