"Negative online word-of-mouth: Behavioral indicator or emotional release?"

Tibert Verhagen, Anniek Nauta, Frans Feldberg (2013)

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DOI: 10.1016/J.CHB.2013.01.043

access: closed

type: Journal Article

metadata version: 2021-10-14

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Tibert Verhagen, Anniek Nauta, Frans Feldberg:
Negative online word-of-mouth: Behavioral indicator or emotional release? Comput. Hum. Behav. 29(4): 1430-1440 (2013)

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