"What makes an AI device human-like? The role of interaction quality, ..."

Corina Pelau, Dan-Cristian Dabija, Irina Ene (2021)

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DOI: 10.1016/J.CHB.2021.106855

access: closed

type: Journal Article

metadata version: 2021-07-25

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Corina Pelau, Dan-Cristian Dabija, Irina Ene:
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry. Comput. Hum. Behav. 122: 106855 (2021)

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