"Examining satisfaction with the experience during a live chat service ..."

Graeme McLean, Kofi Osei-Frimpong (2017)

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DOI: 10.1016/J.CHB.2017.08.005

access: closed

type: Journal Article

metadata version: 2020-02-18

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Graeme McLean, Kofi Osei-Frimpong:
Examining satisfaction with the experience during a live chat service encounter-implications for website providers. Comput. Hum. Behav. 76: 494-508 (2017)

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