"Tailoring management response to negative reviews: The effectiveness of ..."

Chunyu Li, Geng Cui, Ling Peng (2018)

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DOI: 10.1016/J.CHB.2018.03.009

access: closed

type: Journal Article

metadata version: 2021-10-14

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Chunyu Li, Geng Cui, Ling Peng:
Tailoring management response to negative reviews: The effectiveness of accommodative versus defensive responses. Comput. Hum. Behav. 84: 272-284 (2018)

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