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"Human communication in customer-agent-computer interaction: Face-to-face ..."
Anette Kira, David M. Nichols, Mark D. Apperley (2009)
- Anette Kira, David M. Nichols, Mark D. Apperley:
Human communication in customer-agent-computer interaction: Face-to-face versus over telephone. Comput. Hum. Behav. 25(1): 8-20 (2009)
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