"AI-powered chatbot communication with customers: Dialogic interactions, ..."

Hua Jiang et al. (2022)

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DOI: 10.1016/J.CHB.2022.107329

access: closed

type: Journal Article

metadata version: 2022-07-04

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Hua Jiang, Yang Cheng, Jeongwon Yang, Shanbing Gao:
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior. Comput. Hum. Behav. 134: 107329 (2022)

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