"Online customer service and emotional labor: An exploratory study."

Kumi Ishii, Kris M. Markman (2016)

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DOI: 10.1016/J.CHB.2016.04.037

access: closed

type: Journal Article

metadata version: 2020-02-18

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Kumi Ishii, Kris M. Markman:
Online customer service and emotional labor: An exploratory study. Comput. Hum. Behav. 62: 658-665 (2016)

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