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"A model for computer frustration: the role of instrumental and ..."
Katie Bessière et al. (2006)
- Katie Bessière, John E. Newhagen, John P. Robinson, Ben Shneiderman:
A model for computer frustration: the role of instrumental and dispositional factors on incident, session, and post-session frustration and mood. Comput. Hum. Behav. 22(6): 941-961 (2006)
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