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"Customer Expectation and Warranty Cost - Nominal-the-Best Case."
Naresh Kumar Sharma et al. (2008)
- Naresh Kumar Sharma, David Drain, Elizabeth A. Cudney, Kenneth M. Ragsdell:
Customer Expectation and Warranty Cost - Nominal-the-Best Case. Concurr. Eng. Res. Appl. 16(3): 177-186 (2008)
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