"A fast staffing algorithm for multistage call centers with impatient ..."

Michael Manitz, Marc-Philip Piehl (2024)

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DOI: 10.1007/S10100-023-00883-Z

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type: Journal Article

metadata version: 2024-06-26

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Michael Manitz, Marc-Philip Piehl:
A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow. Central Eur. J. Oper. Res. 32(3): 763-791 (2024)

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