"Social media analytics for mining customer complaints to explore product ..."

Juite Wang, Jung-Yu Lai, Yi-Hsuan Lin (2023)

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DOI: 10.1016/J.CIE.2023.109104

access: closed

type: Journal Article

metadata version: 2023-04-16

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Juite Wang, Jung-Yu Lai, Yi-Hsuan Lin:
Social media analytics for mining customer complaints to explore product opportunities. Comput. Ind. Eng. 178: 109104 (2023)

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