"Workforce planning and deployment for a hospital reservation call center ..."

Jeong Eun Nah, Seongmoon Kim (2013)

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DOI: 10.1016/J.CIE.2012.12.024

access: closed

type: Journal Article

metadata version: 2020-02-20

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Jeong Eun Nah, Seongmoon Kim:
Workforce planning and deployment for a hospital reservation call center with abandonment cost and multiple tasks. Comput. Ind. Eng. 65(2): 297-309 (2013)

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