"E-service: a new paradigm for business in the electronic environment."

Roland T. Rust, P. K. Kannan (2003)

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DOI: 10.1145/777313.777336

access: closed

type: Journal Article

metadata version: 2020-05-06

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Roland T. Rust, P. K. Kannan:
E-service: a new paradigm for business in the electronic environment. Commun. ACM 46(6): 36-42 (2003)

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