"Evaluating e-commerce functionality with a focus on customer service."

Nancy J. Lightner (2004)

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DOI: 10.1145/1022594.1022599

access: closed

type: Journal Article

metadata version: 2018-11-06

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Nancy J. Lightner:
Evaluating e-commerce functionality with a focus on customer service. Commun. ACM 47(10): 88-92 (2004)

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