"Revolutionizing DEFINITY® call centers in the 1990s."

Kerry W. Hassler et al. (1995)

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DOI: 10.1002/J.1538-7305.1995.TB00193.X

access: closed

type: Journal Article

metadata version: 2020-02-21

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Kerry W. Hassler, Cynthia C. Jones, Joylee E. Kohler, Robert D. Nalbone:
Revolutionizing DEFINITY® call centers in the 1990s. AT&T Tech. J. 74(4): 64-73 (1995)

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