"Process performance measurement system - towards a customer-oriented solution."

Uwe Wieland et al. (2015)

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DOI: 10.1108/BPMJ-04-2014-0032

access: closed

type: Journal Article

metadata version: 2020-06-18

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Uwe Wieland, Marco Fischer, Marcus Pfitzner, Andreas Hilbert:
Process performance measurement system - towards a customer-oriented solution. Bus. Process. Manag. J. 21(2): 312-331 (2015)

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