"A framework for XML-based multi-channel contact point integration."

Vik Pant, William P. Wagner (2006)

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DOI: 10.1108/14637150610668006

access: closed

type: Journal Article

metadata version: 2020-06-18

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Vik Pant, William P. Wagner:
A framework for XML-based multi-channel contact point integration. Bus. Process. Manag. J. 12(3): 344-360 (2006)

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