"Uncovering customer processes: the interactive questionnaire."

Elisabeth Z. Palvölgyi, Jürgen Moormann (2021)

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DOI: 10.1108/BPMJ-07-2020-0326

access: closed

type: Journal Article

metadata version: 2021-03-23

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Elisabeth Z. Palvölgyi, Jürgen Moormann:
Uncovering customer processes: the interactive questionnaire. Bus. Process. Manag. J. 27(2): 546-564 (2021)

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