"How to build responsive service processes in German banks: the role of ..."

Laura Johanna Oberle (2023)

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DOI: 10.1108/BPMJ-11-2022-0573

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type: Journal Article

metadata version: 2023-04-29

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Laura Johanna Oberle:
How to build responsive service processes in German banks: the role of process documentation and the myth of automation. Bus. Process. Manag. J. 29(2): 578-596 (2023)

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